Privacy policy
At TCG MASTERZ, we value your privacy and take the protection of your personal information seriously.
This Privacy Policy explains how we collect, use, store, disclose, share, and protect your personal information when you visit tcgmasterz.com, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with TCG MASTERZ.
This Privacy Policy is intended to reflect applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.
1. Who We Are
TCG MASTERZ operates the online store available at:
Website: tcgmasterz.com
E-mail: info@tcgmasterz.com
For questions concerning privacy or the handling of your personal information, you can contact us at:
2. Personal Information We Collect
Depending on how you interact with TCG MASTERZ, we may collect the following categories of personal information.
Information You Provide to Us
When you place an order, create an account, contact us, subscribe to our newsletter, or otherwise use our Store, you may provide information such as:
- Full name
- Billing address
- Shipping address
- E-mail address
- Telephone number
- Account login information
- Company name, ABN, GST, or business information, where applicable
- Order details
- Products purchased
- Communications with our customer support team
- Return, refund, or complaint information
- Newsletter and marketing preferences
Payment Information
Payments are processed through third-party payment service providers.
Depending on the payment method you select, these providers may process information such as your payment card details, bank account information, transaction information, billing details, or other payment-related information.
TCG MASTERZ generally does not receive or store your complete payment card information.
We may receive limited payment information such as:
- Payment status
- Transaction ID
- Payment method
- Amount paid
- Currency
- Billing information
- Fraud or risk information supplied by the payment provider
3. Information Collected Automatically
When you visit tcgmasterz.com, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Approximate location based on IP address
- Date and time of your visit
- Pages viewed
- Products viewed
- Products added to your cart
- Referring website or source
- Interaction with the Store
- Cookie identifiers
- Session information
We may use cookies and similar technologies to collect some of this information.
4. How We Use Your Personal Information
We may collect, hold, use, and disclose your personal information for the following purposes.
Processing and Delivering Orders
We use your information to:
- Process your order
- Receive and verify payments
- Prepare and dispatch products
- Provide shipping information
- Communicate about your order
- Process returns and refunds
- Resolve problems relating to your purchase
Customer Service
We may use your information to:
- Respond to questions
- Provide customer support
- Handle complaints
- Investigate missing or damaged shipments
- Resolve payment or order issues
Customer Accounts
If you create an account, we use your information to provide and maintain your account and enable features such as:
- Viewing previous orders
- Managing addresses
- Managing account details
- Managing preferences
- Accessing other customer features available through the Store
Fraud Prevention and Security
We may use certain information to:
- Detect fraudulent transactions
- Prevent payment fraud
- Prevent abuse of the Store
- Protect customer accounts
- Protect our website and systems
- Investigate suspicious activity
- Enforce our Terms and Conditions
Legal and Administrative Obligations
We may use, disclose, and retain information where reasonably necessary to:
- Maintain accounting records
- Meet tax and GST obligations
- Respond to legally valid requests
- Handle disputes
- Establish, exercise, or defend legal claims
- Comply with applicable Australian laws and regulations
Improving Our Store
We may use information about how visitors interact with our Store to understand how the website is used and improve:
- Website performance
- Navigation
- Product presentation
- Customer experience
- Store functionality
- Marketing performance
Where consent is required by applicable law for particular analytics, advertising, or other non-essential technologies, those technologies will only be used in accordance with the applicable consent requirements.
5. Basis for Handling Personal Information
We collect, hold, use, and disclose personal information only where reasonably necessary for our functions and activities, where you have consented, where required or authorised by law, or where another basis permitted under applicable Australian privacy law applies.
Providing Products and Services
We handle personal information where reasonably necessary to process and fulfil an order, receive payment, deliver products, provide customer support, manage your account, process returns or refunds, or otherwise provide products and services requested by you.
Legal Requirements
We may handle or retain personal information where required or authorised under applicable laws, including accounting, taxation, fraud prevention, regulatory, court, or law enforcement requirements.
Business Operations and Security
We may handle personal information where reasonably necessary to operate and protect our business, including Store security, fraud prevention, customer service, dispute management, improving our services, and protecting our legal rights.
Consent
In circumstances where your consent is required, we may ask you to voluntarily consent to a particular collection, use, disclosure, or activity, including certain marketing or tracking activities.
Where you have provided consent, you may withdraw that consent where permitted by applicable law.
Withdrawal of consent does not affect activities that were lawfully carried out before the consent was withdrawn.
6. Marketing Communications
If you subscribe to our newsletter, purchase from us where marketing is permitted, or otherwise agree to receive marketing communications, we may send you information regarding:
- New TCG releases
- New products
- Restocks
- Pre-orders
- Promotions
- Special offers
- Store updates
- Other TCG MASTERZ news
We intend to send commercial electronic messages in accordance with applicable Australian requirements, including the Spam Act 2003 (Cth).
Where applicable, marketing communications will identify the sender and provide a functional method of unsubscribing.
You can unsubscribe from marketing e-mails at any time by using the unsubscribe option included in the communication or by contacting:
Where the Australian Privacy Principles apply to direct marketing activities, we will also handle personal information in accordance with applicable direct marketing requirements, including Australian Privacy Principle 7.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications concerning your orders, payments, account, returns, shipping, or other customer service matters.
7. Cookies and Similar Technologies
TCG MASTERZ may use cookies and similar technologies to operate and improve the Store.
Cookies may be used for purposes including:
- Maintaining your shopping cart
- Remembering account sessions
- Remembering preferences
- Processing checkout functionality
- Store security
- Fraud prevention
- Measuring website traffic
- Understanding visitor behaviour
- Measuring advertising performance
- Providing personalised advertising where permitted
Some cookies are necessary for the Store to function properly.
Other cookies may be used for analytics, advertising, personalisation, or similar purposes.
Where consent is required by applicable law for certain cookies or similar technologies, they will only be used in accordance with those requirements.
Where available, you may manage relevant preferences through the cookie consent or privacy preference tool provided on the Store.
You may also configure your browser to block or delete cookies. However, blocking essential cookies may cause certain Store functions to stop working correctly.
8. Analytics
We may use analytics services to understand how visitors use tcgmasterz.com.
Analytics information may include:
- Pages visited
- Time spent on pages
- Products viewed
- Traffic sources
- Device information
- Browser information
- General interaction with our Store
Where required under applicable law, analytics technologies that require consent will only be activated after the appropriate consent has been provided.
9. Advertising and Social Media
TCG MASTERZ may use advertising and social media platforms to promote our products.
Depending on your privacy preferences, the technologies used, and applicable law, these services may process information relating to your interactions with our Store.
This may help us:
- Measure advertising performance
- Understand which advertisements result in visits or purchases
- Reach audiences that may be interested in TCG products
- Display more relevant advertisements
Where consent is legally required for advertising cookies, pixels, or similar tracking technologies, those technologies will only be activated after the required consent has been provided.
You may withdraw or change relevant preferences through our cookie or privacy preferences where available.
10. Who We Share Personal Information With
We may disclose personal information to trusted third-party service providers where reasonably necessary to operate TCG MASTERZ and provide our products and services.
These may include:
- Payment processors
- Banks and financial service providers
- Shipping and courier companies
- Fulfilment providers
- Hosting providers
- Website infrastructure providers
- Shopify and related service providers
- E-mail service providers
- Customer service platforms
- Analytics providers
- Advertising platforms
- Fraud prevention providers
- Accounting providers
- Professional advisers
- Government, regulatory, law enforcement, or judicial authorities where required or authorised by law
We aim to disclose only the information reasonably necessary for the relevant service or purpose.
Third-party providers may process personal information on our behalf or, depending on the service and circumstances, handle personal information independently under their own privacy obligations.
11. Shopify
Our Store operates using Shopify.
Shopify and related technologies may process information necessary to provide Store functionality, including:
- Shopping cart functionality
- Checkout functionality
- Order management
- Customer accounts
- Product browsing
- Store administration
- Store security
Additional apps or services connected to Shopify may also process personal information where necessary to provide their functionality.
Shopify and its service providers may process information in countries outside Australia in accordance with their own privacy practices and contractual arrangements.
12. Payment Providers
When you make a payment, your personal information may be provided directly to the payment provider selected or made available during checkout.
The payment provider may process your information in accordance with its own privacy policy, security procedures, and legal obligations.
TCG MASTERZ may receive confirmation of your payment and transaction information necessary to process your order, prevent fraud, process refunds, and maintain transaction records.
13. Shipping Providers
To deliver your order, we may provide shipping companies, courier services, or fulfilment providers with information including:
- Your name
- Shipping address
- E-mail address
- Telephone number
- Order or shipment reference
- Information reasonably required to complete or manage delivery
Shipping providers may process this information according to their own legal obligations and privacy practices.
14. Overseas Disclosure and International Data Transfers
Some of the service providers, platforms, infrastructure providers, payment providers, analytics providers, advertising providers, or other organisations we use may be located outside Australia or may process or store personal information outside Australia.
This means personal information may be disclosed to or accessed from overseas locations.
Where the Australian Privacy Principles apply to an overseas disclosure, we will handle such disclosures in accordance with applicable requirements, including Australian Privacy Principle 8.
Where required, we will take reasonable steps in the circumstances to ensure that an overseas recipient handles relevant personal information in a manner consistent with the Australian Privacy Principles, subject to any applicable exceptions under Australian law.
Measures used in connection with overseas disclosures may include:
- Reviewing the privacy and security practices of service providers
- Using contractual privacy and data protection obligations
- Using reputable service providers with appropriate security measures
- Limiting disclosures to information reasonably necessary for the relevant purpose
- Using technical and organisational security measures where appropriate
- Relying on an exception or other mechanism permitted under applicable Australian privacy law where appropriate
The countries in which personal information may be processed can vary depending on the providers and services used by TCG MASTERZ.
15. How Long We Keep Your Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, tax, accounting, contractual, dispute resolution, security, and regulatory obligations.
Different categories of information may be kept for different periods.
For example:
- Order and transaction information may be retained for accounting, taxation, warranty, dispute, chargeback, fraud prevention, and legal purposes.
- Account information may be retained while your account remains active and for an appropriate period afterwards.
- Customer service communications may be retained where necessary to manage disputes, complaints, or provide continued support.
- Marketing information may be retained until you unsubscribe or otherwise opt out, subject to information that may need to be retained to record and respect your preference.
- Fraud and security information may be retained where reasonably necessary to protect TCG MASTERZ, payment systems, and our customers.
When personal information is no longer required to be retained, we will take reasonable steps to delete, destroy, anonymise, or de-identify it where appropriate and where permitted or required by applicable law.
16. How We Protect Your Personal Information
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Interference
- Loss
- Destruction
- Alteration or modification
- Other unauthorised handling
These measures may include access controls, secure connections, security monitoring, authentication systems, software updates, backups, access restrictions, and security measures provided by our technology and payment partners.
Where the Australian Privacy Principles apply, we take reasonable steps to protect personal information in accordance with applicable security requirements, including Australian Privacy Principle 11.
However, no Internet-based system, transmission method, or storage system can guarantee absolute security.
Customers are responsible for keeping their account password and login information confidential.
17. Your Privacy Rights
Depending on your location, the circumstances, and the privacy laws that apply to your personal information, you may have rights relating to your personal information.
Under Australian privacy law, applicable rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate, outdated, incomplete, irrelevant, or misleading personal information
- Request information about how your personal information is handled
- Opt out of certain direct marketing communications
- Withdraw consent where an activity is based on your consent and withdrawal is permitted
- Make a privacy complaint to us
- Make a complaint to the Office of the Australian Information Commissioner where applicable
- Request deletion or de-identification in circumstances where this is available or appropriate under applicable law
- Exercise any additional rights that may apply under the privacy laws of another jurisdiction
These rights may be subject to legal limitations, exceptions, identity verification requirements, or record-retention obligations.
To exercise a privacy right or make a privacy-related request, contact:
Please provide sufficient information for us to identify and understand your request.
We may request additional information where reasonably necessary to verify your identity and protect personal information from unauthorised disclosure.
18. Direct Marketing and Opt-Out Rights
You may opt out of receiving direct marketing communications from TCG MASTERZ at any time.
For commercial electronic messages such as marketing e-mails or SMS messages, we intend to comply with applicable requirements under the Spam Act 2003 (Cth), including relevant consent, sender identification, and unsubscribe requirements.
Where Australian Privacy Principle 7 applies to the use or disclosure of personal information for direct marketing, we will provide an appropriate means of opting out and will handle opt-out requests in accordance with applicable privacy requirements.
If you opt out of direct marketing, we will stop sending marketing communications through the relevant channel as required by applicable law.
You may unsubscribe through the link included in our marketing e-mails or contact:
You may still receive transactional or service communications relating to an existing order, payment, shipment, account, return, refund, security issue, or customer service request.
19. Automated Decision-Making
TCG MASTERZ does not intend to make decisions that produce significant legal or similarly significant effects solely through automated processing unless the activity is permitted by applicable law and appropriate safeguards are provided where required.
Payment processors, fraud prevention providers, financial institutions, Shopify, or other service providers may independently use automated systems, algorithms, or risk indicators to assess payments, transactions, account activity, suspected fraud, or security risks.
These third parties may make decisions in accordance with their own systems, policies, contractual obligations, and privacy practices.
20. Children's Privacy
TCG MASTERZ sells trading card and collectible products that may appeal to younger audiences.
However, our online Store is not intended to knowingly collect personal information from children in circumstances where parental or guardian involvement or consent is required by applicable law.
Where we know that we are dealing with personal information relating to a child or young person, we will take reasonable steps appropriate to the circumstances and applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us inappropriately or without required permission, please contact:
We will review the request and take appropriate action where required.
21. Links to Third-Party Websites
Our Store may contain links to websites, platforms, social media pages, payment services, or other services operated by third parties.
TCG MASTERZ is not responsible for the privacy practices, security, availability, or content of third-party websites or services.
We recommend reviewing the privacy policies of relevant third-party services before providing personal information to them.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our Store
- Our products or services
- The technologies we use
- Our service providers
- Legal or regulatory requirements
- Our privacy and security practices
The latest version will be made available through tcgmasterz.com.
Where appropriate or legally required, we may provide additional notice of significant changes.
23. Privacy Complaints
If you believe that your personal information has not been handled correctly or that we may have failed to comply with applicable Australian privacy requirements, please contact us first at:
Please provide details of your concern so that we can properly investigate the matter.
We will review privacy complaints and attempt to respond and resolve the matter within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC), where the Privacy Act 1988 applies.
You can obtain further information regarding Australian privacy rights and complaints directly from the OAIC.
24. Contact
For questions, requests, complaints, or concerns relating to this Privacy Policy or your personal information, contact:
TCG MASTERZ
Website: tcgmasterz.com
E-mail: info@tcgmasterz.com
